Hairatage is committed to ensuring that your information is secure and protected. The information we ask you to provide, by which you can be identified from will only ever be used in accordance with this policy.
The information we may collect:
Phone numbers and email address
Any information we learn from servicing you
Medical history when a relevant service or treatment should not go ahead (e.g. allergies, pregnancy)
Payment and transaction information
How we use your information:
By law, we are allowed to use personal information, including sharing it outside the salon if there are reasons for doing so. For example:
To refer you to one of our external specialist for a specific treatment or service.
To communicate with you about a service, treatment or product.
Advertising and marketing for commercial purpose.
For accounting purposes.
Therefore we share your information with the following:
Shedul – our computer software company
How we may use your information with your permission:
To book an appointment at the salon, we need certain information to make you a file up on our computer software. With your permission, our software will send you a reminder text or email, 48hrs before your appointment. This will happen automatically for every appointment once you have opted in, and can opt out at any point.
From time to time, we will post pictures on our social media platforms, Facebook and Instagram, we only ever post photos after having your permission to do so.
If we recommend a referral to one of our external specialist, your information, with permission, will be passed on to our suppliers La Biosthetique or L’anza
Any conversations we have whether it be in the salon, over the phone, or via social media, and therefore any information we learn from you through these conversations are kept completely confidential to the individual you spoke to, unless we have your permission to share with others.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
How long we keep your information for.
Unless you request otherwise, your information will be stored on our system for 4 years after your last visit to the salon, apart from financial information which we are obliged to keep for 7 years. We keep information for this long because clients vary in how often they visit us.
Access your information
You have the right to request a copy of your information that we hold about you. If you would like a copy of your information, please call the salon on 01386 300254.
We will often check with you, that the information that we keep is still correct and up to date. If you wish to update any information, you can do so in salon or by phone.
You also have the right to withhold information from us, to ask us to delete the information we keep or to stop using the information we have.